Month: June 2019

Which of these keep you up at night? Costs? Customers? Profit? Growth? Employees? Production, sales, distribution, back office – we bring years of experience and best practices from a diverse array of industries to the Wine Country Frequently more benefit is gained from removing waste from back office and customer-facing processes than from the vineyard …

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What I observed: Guests unserved: For periods long enough that they fidgeted and grumbled to one another Staff unfocused: Waiting for an available register Going to the “back room” to retrieve items (leaving other patrons hanging) Hurrying to finish an activity and move on Rushing – sometimes harried (are they on commission?) (probably) …and I …

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