About and Books

Our mission is to help clients quickly and painlessly build sustainable processes and organization – an ecosystem, if you will.

We bring common sense along with Engineering fundamentals, a penchant for facts and data, and an extensive background in moving organizations and people, to deliver results.

We use proven tools that emphasize the delivery of value to the customer, overlaid with a facilitated process that enables the individuals to model working as a team. The leave-behind is the environment: the process design, the technology infrastructure, the readily available performance data, the performance goals and incentives, clear boundaries of what this group of people – this team – is and is not responsible for.

To be clear, just getting people come together and to sing “kumbaya” is not going to make them a better team. It’s not sustainable. It doesn’t stick because the work environment hasn’t changed. The same old incentives, policies, and crappy processes are in place, resulting in the same poor interpersonal behaviors, and the same performance issues. They continue to behave as a group of individuals satisfying their own needs without regard or plan for the greater good of the company.

Leading the industry in 2000 with the big picture in The Six Sigma Way, then execution details in the Team Fieldbook, and Innovation and Robust Design in What is DFSS. Most recently addressing the people who perform the process activities, Roland expanded on the concepts of team and individual performance in Building Engaged Team Performance.

Books & Pubs

Building Engaged Team Performance, Align Your Processes and People to Achieve Game-Changing Business Results

Harness the Power of Your Most Valuable Resource—Your Workforce! Process improvement approaches like Six Sigma and Lean Enterprise have worked wonders for countless organizations, but in the drive for true excellence, these approaches are only one important part of the formula.

The Six Sigma Way: How GE, Motorola, And Other Top Companies Are Honing Their Performance

Addresses the challenges and politics of launching, leading, and training people for Six Sigma; focuses on implementing the major steps and quality improvement tools in the Six Sigma system; and features insights, comments, and examples from business leaders and managers using Six Sigma in their organizations.

Named by Forbes “one of the 20 most influential business books of the last 20 years.” Named by Time as one of “The 25 Most Influential Business Management Books.”

The Six Sigma Way Team Fieldbook: An Implementation Guide for Process Improvement Teams

This companion guide to the bestselling The Six Sigma Way focuses on the project improvement teams that do the real, in-the-trenches work of Six Sigma—measuring performance, improving quality and saving millions in the process.

The Six Sigma Way Team Fieldbook is a highly practical reference for team leaders and members, outlining both the methods that have made Six Sigma successful and the basic steps a team must follow in an improvement effort.

What is Design For Six Sigma?

What Is Design for Six Sigma? reveals how to use DFSS to design new products, services, and processes so that quality problems can be solved before they ever start. Topics include:
• How to design new products and processes
• The DMADOV implementation process (Define, Measure, Analyze, Design, Optimize, and Verify)
• How to redesign existing processes and services