What I observed: Guests unserved: For periods long enough that they fidgeted and grumbled to one another Staff unfocused: Waiting for an available register Going to the “back room” to retrieve items (leaving other patrons hanging) Hurrying to finish an activity and move on Rushing – sometimes harried (are they on commission?) (probably) …and I …
In some pretty esteemed company, The Six Sigma Way: How GE, Motorola and other Top Companies are Honing Their Performance has gotten another accolade! Published in 2000 by McGraw-Hill, written by my friends Pete Pande (the organizer and story-teller), Bob Neuman (the Historian) and I (the technical guy), we’ve hit another milestone: #10 of the Top 50 Best Selling Management …
We’re #10 of the Top 50 Best Selling Management Books of All Time! Read More »
