Articles & Observations

Understanding Our Customers – the Recipient of Our Value

This is one of a series of what we hope you will find to be informative articles about improving operations and the Customer experience by applying the principles of Operational Excellence.Delivering Value to the Customer, Profitably The Three Foundations: We’re all in

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Fraud Opportunity Reduction

Another one!! – April 11, 2018: Napa bookkeeper admits to stealing $170,000 from Jefferson Car Wash March 28, 2018: Napa man sentenced for embezzlement from Sonoma nonprofit agency April 28, 2017: Prosecutor: Dry Creek General Store hit with $415,000 theft Stole from his

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Winery OpEx

Which of these keep you up at night? Costs? Customers? Profit? Growth? Employees? Production, sales, distribution, back office – we bring years of experience and best practices from a diverse array of industries to the Wine Country Frequently more benefit

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What I observed: Guests unserved: For periods long enough that they fidgeted and grumbled to one another Staff unfocused: Waiting for an available register Going to the “back room” to retrieve items (leaving other patrons hanging) Hurrying to finish an

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